Info | Noonieandme

Frequently asked questions

UK legislation Applies

UK legislation applies to this shop

Undeliverable Parcel / Returned to sender

Please ensure that your address details are entered correctly at checkout, as we cannot take responsibility for parcels sent to an incorrect address. If a parcel is undeliverable, it will be returned to us. We are happy to re-send your order, but if the delivery failure was due to an incorrect address, a new shipping fee will apply for us to send to the correct address.

Refunds for this type of return:
- Personalised items are non-refundable.
- Non-personalised items will have a refund issued minus the original shipping cost.

Digital Proof/Mock-ups

We don’t provide digital proofs or mock-ups, but every order is printed to match the design shown in the product images.

Returns / Exchanges

If you change your mind, I’m happy to offer refunds on unused items that are still in saleable condition and returned in their original packaging. Customers are responsible for return shipping costs.

Please note this policy does not apply to personalised or custom-made products. If you experience any issues with your order, please contact me within 14 days.

Combined Shipping

We combine shipping for all items sent to the same UK address. This means you’ll only pay one shipping fee per order, not per item—just add everything to your basket and checkout together. (The only exception is international orders, where shipping is calculated by item.)

Product Disclaimers

Each ceramic piece is handmade with care, making every item unique. Slight variations in colour, texture, or size are natural and part of their charm.

Please note that pieces from different orders may vary slightly due to supplier batch changes.

Prices

Prices may change depending on stock and market conditions.

Emojis / Custom Logos / Photos

We don’t print emojis, logos, or photos—just the text you provide. Any symbols included in the design will be printed as shown.

Christmas Shipping

To make sure all orders arrive in time for Christmas, our UK shipping will switch from 2nd Class to Tracked 48 from mid-November. This means our standard shipping prices will increase slightly during the festive period.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Order & Delivery Guide

Step 1 – Order Placed

Step 2 – Personalisation & Processing (3 Days)

Step 3 – Dispatch & Shipping

Step 4 – Delivery & Enjoy!

Once you’ve placed your order, you’ll receive a confirmation email with all your details. Please double-check that any personalised text or names are correct before we begin!

Your item is carefully designed, personalised, and prepared for printing. Each order is made to order with love, so please allow up to 3 business days for processing.

As soon as your order is ready, it’s safely packaged and dispatched. Standard shipping usually takes 2–4 business days once sent.

Your happy mail arrives! 🎉 Unwrap, enjoy, or gift your new item — and if you love it, a quick review always makes our day. 💕

Privacy Policy

The Information We Collect:
In order to fulfill your order, you must provide us with certain information (which you authorized Wix to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example) if you contact us directly.

Why We Need Your Information and How We Use It:
We rely on a number of legal bases to collect, use, and share your information, including:
As needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. We use your information to provide the services you requested and in our legitimate interest to improve our services, and 2) Compliance with the Wix Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Wix Seller Policy and Terms of Use.

Information Sharing and Disclosure:
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Wix. We share information on Wix as necessary to provide you our services and comply with our obligations under both the Wix Seller Policy and Wix Terms of Use.
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention:
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU:
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Rights are described below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law I, Natalie Noone, am the data controller of your personal information, If you have any questions or concerns, you may contact me at Natalie@noonieandme.co.uk

PERSONALISED GIFTS